FAQs
How long can I wear ZARÉM lenses for?
ZARÉM lenses are designed for yearly replacement when cared for correctly and used in accordance with the recommended lens care guidance. Always follow the instructions provided with your lenses and advice from your eye care professional.
Are ZARÉM lenses suitable for dark eyes?
Yes. Our shades are designed to enhance a range of natural eye colours, including darker eyes. The final result will vary depending on your natural eye colour, lighting and the shade selected.
How do I choose the right shade?
Use the product images and shade descriptions on each product page as a guide. The final appearance may vary depending on your natural eye colour, lighting and makeup.
How should I care for my lenses?
Always wash and dry your hands thoroughly before handling your lenses. Clean, disinfect and store them using fresh contact lens solution after each use. Never rinse lenses or your lens case with tap water, and do not sleep, shower or swim while wearing your lenses unless specifically advised otherwise by an eye care professional.
How long does UK delivery take?
Orders are processed within 1–2 business days.
UK Standard Delivery is estimated at 2–4 business days after dispatch.
Do you ship internationally?
Yes. ZARÉM offers worldwide shipping. International delivery is typically 5–10 business days after dispatch, depending on the destination.
Will I have to pay customs or import charges?
Customs duties, taxes or import fees may apply depending on your destination country. Any such charges are the responsibility of the customer.
Will I have to pay customs or import charges?
Customs duties, taxes or import fees may apply depending on your destination country. Any such charges are the responsibility of the customer.
Can I return or exchange contact lenses?
For hygiene and safety reasons, return eligibility depends on the condition of the product and whether the packaging has been opened or used. Please see our Returns Policy for full details.
What should I do if my order is delayed or damaged?
Please contact us at hello@shopzarem.com with your order details. We will assist you and, where appropriate, work with the courier to investigate the issue.